Restaurant Manager

We’re delighted to be recruiting for a Restaurant Manager on behalf of an award venue in Newcastle.

This is a crucial role which oversees the daily operations of the restaurant and ensuring it’s success. Main responsibilities will include managing a team, maintaining quality customer service and overseeing financial aspects of the restaurant.

• Effective management of the restaurants booking system, including group bookings, pre-orders and special occasions.
• Deliver agreed sales and profitability targets
• Support the department with interaction in the restaurants social media platforms to promote and develop the venue following the organisations social media policy.
• Team management including cost effective planning of resources using costed rotas and manage the recruitment, team’s performance, development and training.
• Responsibility for verifying daily takings and ensuring cash up sheets are completed correctly including and voucher or account sales.
• Deliver a safe place to work according to the Health and Safety Policy including alcohol sales management – Challenge 25 policy
• Deliver a food safe environment in accordance with the Food Safety Policy including management of the due diligence documentation and allergen process.
• Collaborate with chefs/other managers to develop and update menus, taking into consideration customer preferences/time of year and cost effectiveness.
• Management of customer reviews and feedback, monitoring and responding as appropriate and actioning where needed.

The successful candidate will have/be:

• A minimum of 2-3 years experience in a comparable role
• The ability to lead a team effectively, supporting inclusivity and developing employees within their roles
• The ability to communicate across a range of mediums both within the team and with different departments within the organisation
• Excellent analytical skills and the ability to identify issues and problems as they arise
• The ability to problem solve and provide creative solutions to often complex issues.
• The capacity to manage multiple priorities, often with competing deadlines, to successful conclusions
• The capacity to work flexibly in line with the needs of the business
• Excellent planning and organising ability.
• Experience of working in a customer facing role and an understanding of the importance of delivering an excellent level of service.
• The capacity to challenge and to initiate difficult conversations when needed.
• An understanding of budgeting and forecasting in a catering environment
• The ability to build positive relationships across teams and ensure everyone is working towards the same goal
• The ability to work in a values driven organisation.