We’re delighted to be recruiting for a talented Restaurant Manager on behalf of an award-winning visitor attraction in Alnwick, Northumberland.

As the Restaurant Manager of this renowned venue, you will play a crucial role in leading our client’s front of house team to deliver exceptional customer service and achieve recognition in the form of awards and accolades. The Restaurant Manager will lead the successful delivery of all aspects of the Restaurant customer journey, including Weddings and Events actively supporting and working with the events team. This is a fantastic opportunity to join a 

Job Duties:

Lead the successful delivery of all aspects of the Restaurant customer journey, including Weddings and Events, actively supporting and working with the events team, effectively manage the restaurant’s booking system, including group bookings, pre-orders, and special occasions.

• Deliver agreed sales and profitability targets.
• Support the department with interaction on the restaurant’s social media platforms, following the organisation’s social media policy, to promote and develop the venue.
• Manage all orders and deliveries, ensuring adequate but not excessive stock levels, and carry out an accurate monthly stock take for positive financial results.
• Manage the team, including cost-effective planning of resources using costed rotas, recruitment, performance management, development, and training.
• Ensure a safe working environment according to the Health and Safety Policy, including the management of alcohol sales in line with the Challenge 25 policy.
• Communicate effectively with the kitchen team to ensure excellent service levels.
• Manage customer reviews and feedback, monitor and respond as appropriate, and take necessary actions.
• Lead the team effectively, promoting inclusivity and supporting employee development within their roles.
• Manage multiple priorities with competing deadlines, ensuring successful outcomes.
• Demonstrate excellent planning and organising ability.
• Experience in a customer-facing role with a strong understanding of the importance of delivering excellent service.
• Understanding of budgeting and forecasting in a catering environment.

Required Qualifications:

• Proven experience in a managerial role within the hospitality industry.
• Demonstrated track record of delivering excellent customer service and achieving sales targets.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Sound knowledge of health and safety regulations and food safety standards.

Employee Benefits:

• Free entry to visitor attractions and 25% off purchases made on site
• Free parking, free fruit Fridays and complimentary convenience meal
• Working for a responsible employer, a Social Enterprise and a Charity with a mission to be responsive to the needs of the local community.
• No split-shifts 

Working Conditions:

• Work primarily in the evening, with a fixed schedule of Thursday, Friday, and Saturday shifts.
• Occasional flexibility required to meet the needs of the business.
• Work in a dynamic and fast-paced environment.
• Interact with customers, staff, and management on a regular basis.
• Working Hours: 40 hours per week (5 over 7)
• Evening Services: Thursday, Friday, and Saturday
• No split shifts
• Tips: In addition to salary, worth circa £5,000 per annum
• Holiday: 33 days per year (including Bank Holidays and Christmas Day)