Reception Manager

Reception Manager

Reception Manager required for a well-established hotel in a central, North East location.

We are currently recruiting on behalf of our client, a City Centre Hotel in Sunderland, for a Reception Manager.

As part of a recognised brand, synonymous with outstanding levels of service and comfort; this hotel expects the highest standards of customer service and management from the successful candidate.

Tasks, duties and responsibilities:

  • As Reception Manager, you will be responsible for managing and coordinating all operations on reception whilst providing the highest standards of service and guest satisfaction.
  • You will ensure the front office is staffed according to the business needs
  • Oversee and participate in the checking in and out of hotel guests
  • Meet room revenue goals by supervising your team effectively
  • Respond to guest feedback and develop strategies to improve the guest experience
  • Monitor all credit and deposit procedures
  • Oversee the guest mail service
  • Coordinate billing with the finance department
  • Assist in the development of the hotel’s annual business plan
  • Adhere to and actively implement the hotel’s IT policy
  • Recruiting and managing a successful front office team
  • Manage all health and safety aspects relative to the role
  • Act as Duty Manager as required
  • Other duties as requested within reason

You will need to be a well presented, reliable and proactive individual with fantastic communication and leadership skills. You will have at least two years experience in a similar role and a proven track record in customer service.

Why apply?

  • A competitive starting salary
  • Opportunities for career progression
  • Central location
  • Staff incentives
  • Uniform and parking

If you are a hospitality whizz looking to progress then call us today on